Financial Center Manager

Job Description

RESPONSIBILITIES: Leads the financial center employees in establishing an environment that achieves all sales and service performance objectives, facilitates teamwork and retains the best employees. Serves as a leader by exhibiting professionalism, promoting service awareness, being operationally sound and possessing strong leadership and teamwork skills. Develops specific strategies and monitors progress to meet and exceed goals and objectives. Coaches and teaches all Financial Center to deliver exceptional service to our customers and effective in their role. Directly manages all Human Resources processes for all direct reports and oversees HR processes for teller team appraisals, disciplinary actions, individual development plan, career development training, interviews, etc. Functions as the focal point of contact for customers by greeting, assessing needs, directing to appropriate financial center personnel and performing service transactions where appropriate. Performs and or delegates service transactions for financial center to include check reorders, name address changes, safe deposit box access, account maintenance and adhere to customer service protocols. Oversees daily financial center staffing to enhance customer service levels. Serve as empowered decision maker and escalation point for all service and operational issues. Ensure Financial Center team knows and focuses on high value customers to improve their overall banking experience and retain and grow their business. Make proactive calls to high value customers and identify potential opportunities for growth of customer relationship. Works with all financial center employees to share team results, to determine areas for improvement and to develop action plans and tactics.

Job Requirements

REQUIREMENTS: BS or BA preferred, High School diploma or equivalent required. Customer service experience required, related banking experience preferred. 1-2 years of experience directly supervising a team of at least 5 or more people in a retail environment preferred. Experience leading a team to achieve sales goals in the retail industry preferred. Strong coaching skills required. Experience with coaching and developing members of a team in the retail industry preferred. Proven problem solving, conflict resolution, time management and decision making skills required. Ability to lead meetings in order to form and develop an effective team. Demonstrated experience with making personnel decisions preferred (hiring, discipline, terminations, etc.). Ability to analyze and understand market and financial indicators. Must have basic skills with creating, opening, deleting, and printing emails. Basic Internet skills required. Willingness to participate in local civic activities and organizations. Must be able to work a flexible schedule that accommodates standard hours for retail operations. Mon-Fri, alternating Sat, 40hrs